Why the pin comes from your phone
Addresses aren’t precise enough on their own: a postcode can cover a whole street, and a shopping centre can have one address for fifty shops. Your phone’s GPS, taken at your door, puts customers in exactly the right place — and gives us a reference point to check future confirmations against.
Where to stand
- Best: just inside your entrance, or right outside it.
- In a shopping centre or market: at your unit’s entrance, not the centre’s main door.
- Upstairs or basement premises: at the street door customers use.
The accuracy reading
The app shows how accurate the current reading is, in metres. It needs to be 50 m or better before you can use it. Smaller is better.
| If accuracy is poor… | Try this |
|---|---|
| Deep inside a building | Move to the entrance or a window and wait 20–30 seconds. |
| Stuck on a large number | Turn Wi-Fi on (it helps positioning even if not connected), then close and reopen the screen. |
| “Precise location is off” | iPhone: Settings → Around Me → Location → Precise Location on. Android: Settings → Location → App permissions → Around Me → Use precise location. |
| “Mock location detected” | Turn off any location-changing or VPN-location app. Listings can’t be added with a simulated location. |
Got it wrong?
If you realise the pin was taken in the wrong place, go back to the premises and use We’ve moved in the app to capture it again. See moving, closing or handing over.