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Policy

Listing policy

The rules every Around Me listing follows. They exist so customers can trust what they find.

Draft for review before launch.

1. Who can list

A business can be listed if it has a fixed physical location that members of the public visit in person during stated opening hours.

The following cannot be listed:

  • online-only businesses;
  • mobile, call-out or service-area businesses with no premises open to customers;
  • private homes, and addresses not open to the public;
  • virtual offices, registered-office and mail-forwarding addresses;
  • businesses that have permanently closed;
  • anything unlawful, or that requires a licence the business does not hold.

2. Location

  • Listings are added only in the Around Me app, at the premises, using the device’s location.
  • The location must be accurate to 50 metres or better. Locations from mock-location or spoofing tools are refused, and deliberately falsifying a location leads to removal.
  • Each physical location is a separate listing.

3. Listing content

  • The name must be the name customers see on the signage — no added keywords, locations or slogans.
  • Choose the category that best describes what customers come in for.
  • Contact details, website and opening hours must belong to that business and be kept accurate.
  • Descriptions must be honest and must not contain offensive content, other businesses’ names or unrelated links.

4. Six-monthly confirmation

Every listing must be confirmed from the premises, in the app, every 6 months. The confirming device must be within 150 metres of the listed location. A listing not confirmed within 14 days of its due date is hidden from search until it is confirmed.

5. Silver, Gold and Platinum

Tier affects ranking only: Platinum, then Gold, then Silver, nearest first within each. Tiers are always labelled in the app. A paid tier does not exempt a listing from this policy or from confirmation.

6. Review and removal

Listings go live straight away. Anyone can report a listing from the app, and our team reviews every report. We may reject, hide or remove a listing that breaks this policy, and suspend accounts that repeatedly do so. Anyone can report a listing.